The following general returns policy is applicable to all items sold by Portia Mobiles.
In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is no longer needed (not all items may be eligible)
Products marked as “non-returnable” on the product detail page cannot be returned.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
If you wish to return a mobile device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Portia Mobiles shall not be liable in any manner for any misuse or usage of such information.
Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered).